Customer Success Manager

Join Channels TV as a Customer Success Manager and be part of one of Nigeria's most exciting companies! 📍 Apapa, Lagos We're building the future of business in Africa and need exceptional talent like you. This is a rare opportunity to work with a world-class brand while living in Nigeria. The Opportunity: You'll be taking on the Customer Success Manager role at a critical growth stage. Your work will directly impact millions of customers across the continent. Day-to-Day Responsibilities: • Execute and improve key workflows within the customer success manager function • Collaborate with product, engineering, and business teams • Track metrics and optimize for performance • Contribute to a culture of excellence and innovation • Support senior leadership with reporting and strategy Your Profile: • 3+ years in customer success manager or related field • Comfortable in a fast-moving Nigerian business ecosystem • Strong interpersonal skills and professional work ethic • Degree in relevant discipline (Master's is a plus) Perks at Channels TV: Competitive ₦ salary | HMO health insurance | Pension fund | Annual bonus | 20 days leave | Learning budget | Gym membership